Important Phone Numbers

Agency for Health Care Administration (AHCA)

The Agency for Health Care Administration champions accessible, affordable and quality health care for all Floridians.  AHCA regulates health care facilities and health maintenance organizations (HMOs).  AHCA also administers the Medicaid program, and publishes health care guides and statistics.

Information Center

This toll-free service is available from 8a.m. to 5p.m., Monday through Friday.  Callers are provided with easy access to AHCA’s programs and publications. (888) 419-3456
An automated telephone system allows callers to:
  • Express quality of care or billing concerns about hospitals, nursing homes, or home health agencies,
  • File complaints or verify licenses of Florida’s licensed health care practitioners,
  • File a complaint about an HMO,
  • Report possible Medicaid Fraud or Abuse,
  • Order publications produced by AHCA.
You can also find much of the Agency’s data available online at the two addresses to the right:       www.FloridaHealthFinder.gov

Division of Health Quality Assurance (HQA) Area Offices

Licenses and regulates all health care facilities in Florida including nursing homes, assisted living facilities, hospices, hospitals, and home health agencies.
Region 1 and 2: Tallahassee (850) 412-4540
Region 3: Gainesville (386) 462-6201
Region 4: Jacksonville (904) 798-4201
Region 5 and 6: St. Petersburg (727) 552-1911
Region 7: Orlando (407) 420-2502
Region 8: Fort Myers (239) 335-1315
Region 9 and 10: Delray Beach (561) 381-5840
Region 11: Miami (305) 593-3100

Department of Health

Local Health Councils

Each Local Health Council (LHC) serve local communities by increasing public awareness of community health needs and cost-effective services.  LHCs provide information on charges, resources, and other related matters to facilitate consumer choice and market competition.

District 1: Northwest Florida Health Care Council, Inc. (850) 872-4128
District 2: Big Bend Health Council, Inc. (850) 872-4128
District 3: WellFlorida Council, Inc. (352) 313-6500
District 4: Health Planning Council of Northeast Florida, Inc. (904) 723-2162, ext. 110
District 5: Suncoast Health Council, Inc. (727) 217-7070
District 6: Health Council of West Central Florida, Inc. (727) 217-7070
District 7: Health Council of East Central Florida, Inc. (407) 977-1610, ext. 222
District 8: Health Planning Council of Southwest Florida, Inc. (239) 433-6700
District 9: Treasure Coast Health Council, Inc. (561) 844-4220, ext. 25
District 10: Broward Regional Health Planning Council, Inc. (954) 561-9681
District 11: Health Council of South Florida, Inc. (305) 592-1452

Department of Elder Affairs
Area Agencies on Aging

Information and referrals on services for the elderly are provided to senior citizens.
Region 1: Northwest Florida Area Agency on Aging (850) 494-7100
Region 2: Area Agency on Aging for North Florida, Inc. (850) 488-0055
(866) 467-4624
Region 3: Elder Options, The Mid-Florida Area Agency on Aging (352) 378-6649
(800) 262-2243
Region 4: Elder Source, Area Agency on Aging for Northeast Florida (904) 391-6600
(888) 242-4464
Region 5: Area Agency on Aging of Pasco-Pinellas (727) 570-9696
Region 6: West Central Florida Area Agency on Aging, Inc. (813) 740-3888
Region 7: Senior Resource Alliance (407) 514-1800
Region 8: Area Agency on Aging of Southwest Florida (239) 652-6900
Region 9: Area Agency on Aging of Palm Beach / Treasure Coast, Inc. (561) 684-5885
Region 10: Aging and Disability Resource Center of Broward County (954) 745-9567
Region 11: Alliance for Aging (305) 670-6500

Long-term Care Ombudsman Council

The council investigates and attempts to resolve complaints and problems in long-term care facilities.  (888) 831-0404
(850) 414-2323
Comprehensive Assessment and Review of Long-term Services (CARES)

The Comprehensive Assessment and Review of Long-Term Care Services (CARES) provides free evaluations to determine eligibility for nursing home care and community-based alternatives.
Region 1: Escambia, Okaloosa, Santa Rosa, and Walton (850) 916-6700
Region 2A: Bay, Calhoun, Gulf, Holmes, Jackson, and Washington (850) 747-5840
Region 2B: Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla (850) 414-9803
Region 3A: Alachua, Bradford, Columbia, Dixie, Gilchrist, Hamilton, Lafayette, Levy, Putnam, Suwannee, and Union (352) 955-6560
Region 3B: Citrus, Hernando, Lake, Marion, and Sumter (352) 620-3457
Region 4A: Baker, Clay, Duval, Nassau, and St. Johns (904) 391-3920
Region 4B: Flagler and Volusia (386) 238-4946
Region 5A: Central and Southern Pinellas (727) 588-6882
Region 5B: North Pinellas and Pasco (727) 376-7152
Region 6A: Hillsborough and Manatee (813) 631-5300
Region 6B: Hardee, Highlands, and Polk (863) 680-5584
Region 7A: Orange, Osceola, and Seminole (407) 228-7700
Region 7B: Brevard (321) 690-6445
Region 8: Charlotte, Collier, De Soto, Glades, Hendry, Lee, and Sarasota (239) 278-7210
Region 9A: Palm Beach (561) 840-3150
Region 9B: Indian River, Martin, Okeechobee, and St. Lucie (772) 460-3692
Region 10: Broward (954) 746-1773
Region 11A: North and Central Miami-Dade (786) 336-1400
Region 11B: South Miami-Dade and Monroe (305) 671-7200

Elder Helpline

Information and referrals are provided concerning services available to senior citizens. (800) 96-ELDER
(800) 963-5337
Department of Children & Families
Florida Protective Services System Abuse Registry

This system documents and investigates reports of abuse, neglect, or exploitation of elder adults, children under 18 years of age, and those who are developmentally disabled. (800) 96-ABUSE
(800) 962-2873
Medicaid Eligibility

The Institutional Care Program (ICP) is a program to help pay nursing home costs for residents who cannot afford such costs on their own.  Eligibility for the ICP is determined by the Department of Children and Families and is administered under state and federal guidelines.  When you call the toll-free number, you will be given a second number for the service center located nearest to you.
(800) 96-ELDER
(800) 963-5337
Department of Financial Services
Consumer Services

The Department of Financial Services’ Consumer Services can provide booklets covering a wide assortment of insurance issues including long-term care and Medicare supplement insurance.  Consumer services can answer questions about insurance companies and help mediate consumer problems and complaints with insurance companies.  (877) 693-5236



Centers for Medicare and Medicaid Services (CMS)
Medicare Hotline

The CMS booklet, "Guide to Choosing a Nursing Home", can be ordered or downloaded.  The booklet provides additional information on choosing the best nursing home for the needs of the resident. (800) MEDICARE
(800) 633-4227


Medicare and Medicaid Fraud Hotline

Medicare or Medicaid beneficiaries may report suspected fraud and waste, such as inappropriate payments and overuse of services in nursing homes, by calling the fraud hotline. (800) HHS-TIPS
(800) 447-8477

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