Licensed Health Care Facility Complaints
Visitation Related Complaint
The Agency for Health Care Administration is committed to ensuring families are able to visit their loved ones in Florida's licensed health care facilities.
If you prefer to file your complaint about lack of visitation or other visitation restrictions in a Nursing Home, Assisted Living Facility, Hospital, or Intermediate Care Facility for Individuals with Intellectual Disabilities over the phone, please call us at 1-888-775-6055. Our Call Center is open Monday through Friday, 8am to 5pm, EST.
All Other Health Complaints
If you think a health care facility may have violated the law relating to your care, or the care of someone you know, please provide as much detail as possible in the boxes below. When completing the “narrative” portion of the form, please include full names of patients/residents, and staff involved. If you know the diagnoses and type of insurance the patient/resident has, please include that information. When describing your concern, please include dates of when events happened. Incomplete information may result in our inability to take action. Please understand not all concerns may be actual violations of the law. In general, incidents older than twelve months do not result in an on-site inspection, though the information is retained in our file. After we have reviewed your information, we will send you an e-mail response explaining the disposition of your complaint.
To file a complaint about a health care facility that is regulated by the Agency for Health Care Administration, please complete the fields in the complaint form below.
If you prefer to file your complaint about quality of care over the phone, please call us at 1-888-419-3456. Our Call Center is open Monday through Friday, 8am to 5pm, EST.
To verify that the facility is regulated by our Agency, or to view previous inspection reports, visit www.floridahealthfinder.gov
Note: Practitioners (doctors and/or physician's offices, nurses, dentists, etc.) are regulated by the Department of Health. To visit their site and complete their form go to www.doh.state.fl.us/mqa/enforcement/enforce_csu.html.