Licensed Health Care Facility Complaints

Visitation Related Complaint

The Agency for Health Care Administration is committed to ensuring families are able to visit their loved ones in Florida's licensed health care facilities.

If you prefer to file your complaint about lack of visitation or other visitation restrictions in a Nursing Home, Assisted Living Facility, Hospital, or Intermediate Care Facility for Individuals with Intellectual Disabilities over the phone, please call us at 1-888-419-3456. Our Call Center is open Monday through Friday, 8am to 5pm, EST.

All Other Health Complaints

If you think a health care facility may have violated the law relating to your care, or the care of someone you know, please provide as much detail as possible in the boxes below. When completing the “narrative” portion of the form, please include full names of patients/residents, and staff involved. If you know the diagnoses and type of insurance the patient/resident has, please include that information. When describing your concern, please include dates of when events happened. Incomplete information may result in our inability to take action. Please understand not all concerns may be actual violations of the law. In general, incidents older than twelve months do not result in an on-site inspection, though the information is retained in our file. After we have reviewed your information, we will send you an e-mail response explaining the disposition of your complaint.

To file a complaint about a health care facility that is regulated by the Agency for Health Care Administration, please complete the fields in the complaint form below.

If you prefer to file your complaint about quality of care over the phone, please call us at 1-888-419-3456. Our Call Center is open Monday through Friday, 8am to 5pm, EST.

To verify that the facility is regulated by our Agency, or to view previous inspection reports, visit

Please select before continuing:

Complaint Information

Facility Information:

  (ex: Medicaid, Private, Uninsured)
 *  This field does not allow more than 4000 characters. You may upload an attachment if necessary.
 Individual maximum file size: 10Mb. Acceptable file types are: .doc, .docx, .pdf, .xls, .xlsx, .txt and .wsp
   Please mark all that apply.
Complainant's Identifying Information Optional
 An email copy of this submission will be sent to the email address submitted
 ex: Internet search, Friend, AHCA Website

Thank you for sending us this information. If we determine we have legal authority to do a complaint inspection related to your concerns, we will do so. At that point, a surveyor (inspector) will review the laws that apply to your case, review the written information at the facility, observe care of current patients/residents, and conduct interviews with others receiving care, and staff providing care. The surveyor will determine if the facility is violating any law at the time of the inspection. You will receive notification with the results of the complaint inspection,if we have your contact information.

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